Tuesday
Oct072008
WTF DirecTV?
Tuesday, October 7, 2008 at 6:50PM
I just got this email from DirecTV:
Nice. So they did "something" and that screwed up the machine to the point where it needs what amounts to a power cycle. And oh it probably ate last night's recordings.
Some readers (you know who you are (cough)) mentioned to me previously that they thought the window for being excited by a new TiVo HD receiver had passed. I've never gotten an email like this for the HR10-250, I'll tell you that right now :-)
IMPORTANT NOTICE ABOUT YOUR HD DVR OR DVR RECEIVER
In our effort to improve and expand our service, we experienced a temporary technical glitch. If your HD DVR or DVR receiver is not responding to your remote control or front panel commands, you can resolve this issue by pressing the red "Reset" button located inside the small door on the front right corner of your receiver. Please allow about 15 minutes for your receiver to complete the resetting process. Once completed, your picture will return automatically. Unfortunately, any show you may have scheduled to record yesterday will not be available on your DVR.
Nice. So they did "something" and that screwed up the machine to the point where it needs what amounts to a power cycle. And oh it probably ate last night's recordings.
Some readers (you know who you are (cough)) mentioned to me previously that they thought the window for being excited by a new TiVo HD receiver had passed. I've never gotten an email like this for the HR10-250, I'll tell you that right now :-)
Reader Comments (5)
LOL! I wasn't lucky enough to receive that email, and I know that I got a good recording of "The Unit" last night. (I hope you didn't miss anything.) Your observation is correct: DIRECTV doesn't have its act together to the same degree as TiVo. But, is it enough of a difference to make me want to shell out a significant amount of money?
Our HR-20 seems fine. Karin mentioned it was on this morning and it's unlikely either of us left it on, so it seems like it probably powered on by itself. But it was still responding to commands and it looks like last night's programming is intact so I guess we're good.
Interesting that they emailed me and not you. Do they even have an email from you? I wonder if it was a subset of boxes, or if they just spammed all known HR-20 users?
Update: Just got the email at 7:42 PM. No problems to report, however, with the DVR.
My window for a Tivo developed Directv DVR is definitely open. I might even wait to move to HD in the house until this unit becomes available. I most likely represent a very small segment of the market, but a segment just the same.
I did get this e-mail warning, and my box did need a reset. It was saying that it was searching for a signal on satellite input 2, but this seems to have happened after we went to bed last night. I don't think my interest in getting a new generation Directv Tivo DVR ever waned, honestly.