Who's a good Netflix?

Just got an email from Netflix:
We Are Keeping Netflix Profiles Dear Timothy, You spoke, and we listened. We are keeping Profiles. Thank you for all the calls and emails telling us how important Profiles are. We are sorry for any inconvenience we may have caused. We hope the next time you hear from us we will delight, and not disappoint, you. -Your friends at Netflix
Since I slammed them when they announced they were taking them away it only seems fair to post my pleasure at seeing Netflix respond to consumer input. They get to go back up on my list of "really great companies that I wholeheartedly recommend". Good job!
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Ice on Mars!

Dice-size crumbs of bright material have vanished from inside a trench where they were photographed by NASA's Phoenix Mars Lander four days ago, convincing scientists that the material was frozen water that vaporized after digging exposed it. "It must be ice," said Phoenix Principal Investigator Peter Smith of the University of Arizona, Tucson. "These little clumps completely disappearing over the course of a few days, that is perfect evidence that it's ice. There had been some question whether the bright material was salt. Salt can't do that."
I saw it first from Phoenix's Twitter feed, but here's the full story. (including the pictures that show the sublimation) So now we know for sure that Mars has water, which has a lot of implications for possible life there as well fairly significant impact in theories of planet formation and the like.
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Bad Netflix, no biscuit!

Grrr. I've been a Netflix member since *wayyyy* back in 2000. It was a pretty awesome service back then. Then in 2005 they added "queues", which let you split your account up into virtual sub-accounts. This was fantastic and I've been a big proponent of the feature ever since it launched. In brief: our account is on a grandfathered four discs at-a-time plan. It used to be that if Karin wanted a movie I didn't want to watch I had to go futz with the queue to put it on top, and then if I sent back the next disc I'd rearrange and so forth. It worked but the queues made things much simpler. Karin got her own queue, she could log in and get her own recommendations, manage her own queue and so forth. If she sent a disc back, she got the next disc on her queue. I had my own queue, we had a queue for discs we both wanted to watch, and then the final disc was a queue for television DVD's. I loaded up all of the Sopranos into that queue and whenever we sent back a Soprano's disc, then next one showed up. It was really very cool. I wish I could write it is very cool but Netflix has decided to remove the queue feature. All the work Karin put into customizing her recommendations or I put into customizing mine? Simply thrown away. Here's the very short blog post on the matter. While I'll admit it was a bit clunky and some improvement would have been nice, there's a serious baby & the bathwater problem here. I skimmed the 200+ comments and found this one which seems reasonable to me.
I called customer service (1-888-638-3549) about it, hoping to register my complaint through official channels (if you do this, be polite! It's not the phone rep's fault). Anyway, it sounded like she had already heard about this a few times, and the suggested approach to deal with this is to post a suggestion on their site. If this bothers you, I would recommend making sure that Netflix knows about it. Post your complaint to their Suggestions page. (http://tinyurl.com/yvmtcs) Be honest, be sincere, be polite, and let them know how much it bothers you (likely to the point of seeking competitors). Good luck! Like others have said, for me, this is a deal breaker - Profiles is the key feature keeping us with Netflix. Without it, in-store drop-off and in-store rental is far superior. I'm sad to leave Netflix after evangelizing it for so long, but if it goes away, I'll go with the superior product.
I'm not quite sure about using the "Suggestions" page to send a complaint, but as far as I can tell Netflix doesn't have an email address for customer support, and they list their current wait time at over 10 minutes for the phone support. So I just posted the following message to them:
I received an email about your elimination of the Profiles feature and like many other customers I'm very disappointed. I've been a Netflix subscriber since 2000, and a happy Profile user since they were introduced int 2005. Profile were one of the key differentiating features that made Netflix superior to the competition in my mind. Don't remove Profile unless you have a comparable replacement service. Furthermore by removing Profile you are apparently discarding rating information that improved your recommendation service. Every time we return a disc we receive an email imploring us to rate the returned movie to improve our recommendations. If you discard all this data, you're intentionally "resetting" your recommendation algorithm to lose 3 years of rating data. If a competitor introduces the Profile feature I will almost certainly switch my account to them. Netflix has been a fantastic service for the past 8 years, but this is a major step backwards in service quality. Please reconsider this. Your email states "this change will help us continue to improve". I strongly disagree. If you want to improve or rework Profile than do so. But eliminating the feature outright doesn't help customers that don't use it and is a serious disappointment to the customers that do.
I'm entirely serious about being willing to investigate competition. If Blockbuster capitalizes on this and implements a similar feature I would switch from Netflix in a heartbeat. I've been a big fan of Netflix for years but this is just a dumb move. I've been a big fan because they've had a better solution than anybody else. Now they are choosing to both lost functionality and discard the data (recommendations and profiles) that would nominally tie the user to staying with them. Phenomenally poorly thought out. I have to assume that they know all this and that they have decided that enough of their user base doesn't care about Profiles. But I also suspect that the "taste makers" and the people who jumped onboard with Netflix back when they were the only game in town will skew more towards the heavy users who derive a lot of value from Profiles. Netflix is in the opening stages of convincing their users to switch from discs in the mail to streaming, and that's a dangerous window because if I make that switch I could switch to an Apple TV or Xbox 360 at the same time. It's a poor moment to anger their hardcore consumer base.
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Players Handbook

I can't decide if I think reviewing the Players Handbook is ridiculous or not. On the one hand, it's a book, and I read it. On the other hand, I've already nattered on about D&D recently and it's not like anyone reads the PHB as a work of literature. So maybe I'll cheat a little a bit and do a "review" but mix in a little 4th edition discussion. We'll see what happens. (Editing? We don't need no steekin' editing!) There's an obvious elephant in the 4th edition D&D room and oddly enough that's World of Warcraft. I guess this is some sort of circle of life thing where you'd have to expect that WoW only exists because my generation grew up with D&D and now it's time to for WoW to return the favor. The first time you see the influence in the PHB is when they start talking about character "roles". They've defined four: defender (cue Crow T. Robot saying "It's not a tank."), striker, controller, and leader. They explicitly describe how each role works in combat and it's a tag on each class - fighters are defenders, clerics are leaders and so forth. In fact they explicitly set out the "classic party" with a fighter (defender), cleric (leader), rogue (striker), and wizard (controller). I think this change is positive really. Putting this explicit focus up front means it's easy to see how each class works and you can see where it helps both a player understand their role and helped the designers really reinterpret each class and "focus the beam" as it were. The next thing a reader will notice is all of the powers. Everyone has a big stack of powers, no matter their class. Fighters have special attacks they use instead of the "basic melee" attack. Rogues have funky moves where they can move during the attack, or trip their target or force them to move or whatever. Wizards can cast a Magic Missile every round of combat if they want. The basic melee attack is pretty much something that somebody only does if it's because they were doing something else that includes a basic attack. Everything is broken up into "At-Will" powers (which can be used every round), "Encounter" powers (usable once per fight), and "Daily" powers (once per day, naturally). Somewhere around here a WoW player will envision a toolbar with powers and recharge timers on it. Again I think this is a great addition. Sure they didn't even bother to file the serial numbers off the WoW implementation, but that's OK. It cleans up so much stuff, it's worth it. Paladins Lay On Hands? That's a power. Wizard casting Acid Arrow? (Melf apparently got demoted. Poor out some CLW potion for the homies!) That's another power. Cleric's Turn Undead? Yep, a power. It makes everything in D&D work in one framework for really the first time ever. But the fact that all of these Powers now have the same structure means one finely honed game mechanic lets everyone do their stuff. Paladins still play completely different from Wizards, but it's not because they have unique game mechanics it's because they have different stats and powers. This means it's possible to grab a character sheet, skim it quickly and nod. You're ready to go and play the game. It doesn't require memorizing your class description so you know how all of your special exceptions work. You still have exceptions but they are all listed as Powers (well, or as Feats, but still. It's standardized.) So, I really like the new rules. From that perspective the PHB is a great success. It' not necessarily that much of a gripping read, but I've read much dryer and less readable gaming rulebooks. I don't think I'd recommend reading the whole thing straight through unless you plan on playing, but it's organized more as a reference than a linear read. I haven't actually played yet with the PHB (but we are Thursday! Huzzah!), but I have done some character creation/review work with it and it seems well laid out. I've already begun to be able to say "OK, for that we'll need to look at the XP chart, which is over here (flip to roughly the right spot)." If you're curious about 4e, you might find enough of interest in the PHB to own a copy. If you're playing or even thinking of playing it's definitely worth acquiring. There's a nice "gift set" you can get if you want the DMG and Monster Manual as well which comes with all three hardovers in a slipcover case.
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Welcome back, good old habeas corpus!

I think everyone knows I don't like blogging about politics much and I'm already flirting with politics in the comments thread discussion about rocket fuel contamination, but I blogged back when we suspended habeas corpus so a brief note welcoming that the Supreme Court just struck down the suspension as unconstitutional seems in order to me. (It's a Hyperlink-a-pa-looza!) Even an "enemy combatant" has the right to see the evidence against them and to have a lawyer present. Somehow I still think the republic will survive. I also can't resist snarking that Justice Scalia dissented because we're "at war with radical Islamists" which first off in a strictly legal sense isn't true, so it doesn't belong in a Supreme Court statement. Second off, maybe we'd do better if we decided to be at war with people seeking to destroy the American way of life? Me, I say the right to a fair trial and the right to confront the evidence used to accuse someone of a crime is pretty key to that American way of life. People who say we have to give up that right because Daddy Government knows best and it's too dangerous for us to know what's really going on? Those are the ones that I think are dangerous to America.
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